Frequently Asked Questions • Max. your best interest.

About Max

Why Max?

Trillions of dollars sit in U.S. bank and brokerage accounts, often not fully insured and under-earning their potential. As a result, American households are missing out on billions of dollars of interest income each year. We’re here to change that.

We believe in bringing efficiency and transparency to markets. With our patented approach to cash management, we’re able to help you earn more on your cash, without it leaving your own bank accounts.

If you’re frustrated that the cash sitting in your bank or brokerage account isn’t earning enough, Max can help.

What does Max do?

Max can help you earn more on your cash, no matter where you bank or invest. Max also helps you obtain more FDIC insurance coverage, up to $2 million per individual or $8 million per couple based on the number of online banks currently supported on the Max platform.

With Max, you can link your existing checking account or new Max Checking account to higher-yielding savings accounts at some of the nation’s leading FDIC-insured online banks. The Max Common Application makes it easy for you to open new accounts in as little as 60 seconds.

Max then keeps an eye out for changes in interest rates, proposing to you a monthly allocation of your cash among your bank(s) that offer the best rates, while keeping your balances below the FDIC insurance limit at each bank.

Max also helps you maintain a target checking account balance each month and includes a number of other helpful features that make it easy to manage multiple bank accounts, including the ability to see all balances on one screen, instruct Max, with one click, to send your funds transfer instructions to your banks on your behalf, and obtain all 1099-INT tax forms in a single PDF.

Is Max for me?

Max is designed for individuals, couples, and those holding trusts who are interested in earning higher yield while benefitting from increased FDIC insurance coverage. There is almost no limit to the amount of cash that Max can help you optimize. There is also no minimum balance requirement, however, most of our members use Max to optimize between $50,000 and $5 million of cash. Many of our members are introduced to Max by their financial advisors, who can make it even easier to get started.

FDIC insurance is a function of the number of bank accounts linked to Max and how those accounts are titled. Given the current number of online banks supported on the Max platform, an individual can link eight online savings accounts to Max to obtain up to $2 million of incremental FDIC insurance. Joint accounts can be insured for up to $4 million. Couples seeking even greater FDIC insurance coverage can open three Max accounts –— one in the name of each spouse and a third in their names jointly, with corresponding sets of online savings accounts —– to obtain up to $8 million of FDIC insurance coverage. FDIC insurance for revocable or living trusts varies according to the FDIC’s rules governing revocable trusts. As Max adds support for additional online banks, the amount of FDIC insurance coverage available will increase further.

If you have tens of millions of dollars in cash, or hold cash within an irrevocable trust or business account, you might be interested in our partner solution for complex trusts, foundations, non-profits, and commercial accounts, which can address extremely high-balance accounts. More information is available at MaxForBusiness.com.

How much can I earn?

The leading “brick-and-mortar” banks currently offer between zero and 0.15% annual percentage yield (APY) on deposits. By contrast, because of their lower overhead costs, the leading online banks currently pay between 1.00% and 1.80% APY on deposits. Rates are constantly changing, but at current interest rates, a typical customer can expect to earn an additional 1.60% to 1.80% on deposits every year by using Max.

See how much you can earn with Max:

Is there a minimum balance required to join Max?

There is no minimum balance required to use Max. Many of our members start by optimizing smaller balances, and then grow their balances over time as they become comfortable with how Max works. While the typical Max member holds many multiples of the FDIC insurance limit in cash, we’ve worked hard to make Max accessible to anyone who seeks to more intelligently optimize the cash that they hold in their bank or brokerage accounts.

How does Max work?

Max works by helping you take advantage of the higher interest rates offered by online banks, which are FDIC insured in the same manner as “brick-and-mortar” banks. Each month, Max intelligently proposes to you an optimal allocation of your balances to help you earn the best prevailing rates. Then, on your behalf, Max sends to your banks your funds transfer instructions to help you take advantage of higher interest rates.

Your funds always flow between your own bank accounts through a checking account of your choice. You can either link your existing checking account or you can open up a new Max Checking account in as little as 60 seconds. (Learn more about the benefits of Max Checking.) Then, Max analyzes your cash balances and recommends that you open additional savings accounts with online banks to help maximize FDIC insurance coverage and interest income. You can open many of these accounts in as little as 60 seconds using the Max Common Application. Max then monitors interest rates daily, and, as rates change, periodically proposes to you how you can move your money between your own accounts so that you can earn the highest interest rates available. Max also proposes how you can parcel out your cash to stay below the current FDIC deposit insurance limits at each bank. You can choose to override this feature, and forgo full FDIC insurance in order to earn even more on your cash. Max only supports nationally-recognized banks that offer FDIC insurance, competitive rates, a compelling user experience, and good customer service.

You are always in full control and can decide whether you want Max to send your funds transfer instructions to your banks to implement Max’s proposed allocation. You can change system settings at any time, and still retain full control over each of your accounts individually, so you can move, deposit, or withdraw your money outside of Max whenever you want from your own banks. Furthermore, you retain full access to your existing “brick-and-mortar” banks, with continued access to teller services, ATMs, and your existing direct deposit and bill pay relationships.

How long does it take to set up?

Getting started with Max typically takes approximately 5-10 minutes. After this one-time setup process, you can earn more forever.

Start with your existing banking or brokerage relationships and Max will show you online banks that offer superior interest rates. You can use the Max Common Application to open savings accounts at multiple online banks simultaneously. If you already have savings accounts at online banks, you can link your existing accounts to Max right away. For detailed step-by-step instructions, download the Max Setup Guide.

Max requires that you link one checking account and at least one online savings account to Max to begin your first optimization. You may open and link additional savings accounts at any time.

How much does it cost?

Max charges a quarterly fee of 0.02% (2 basis points, or $20 per $100,000) on the cash being optimized in your higher-yielding online savings accounts, subject to a minimum fee of $12 every three months. The first quarterly fee is billed 15 days after the completion of your first optimization, and then every three months thereafter, for a total of 0.08% per year. Max does not charge any fees on the cash held within your checking account, and there are no other Max fees, account minimums, transfer fees, or service charges.

Max operates independently, and is committed to helping maintain the privacy of our members’ personal information. Unlike many online businesses, we do not sell our customer list or our members’ personal information. So as to remain independent, our website contains no advertising or sponsored promotions from banks. Refer to our Privacy Policy for more detail on how we safeguard your personal data.

Can I cancel at any time?

Yes, you may cancel at any time. Max calculates and bills your membership fee 15 days after the completion of your first optimization and every 3 months thereafter. Upon cancellation, no further fees will be payable, but no credits are given for partial quarters.

Upon cancellation of your Max membership, you retain full access to all of your bank accounts, but Max will no longer propose to you how to optimize your accounts, and you will no longer have access to the Max Dashboard, Intelligent Funds Transfers℠, Consolidated Tax Reporting and other features.

When was Max founded / when did Max launch?

Six Trees Capital LLC, the company behind Max, was founded on July 1, 2013. The first beta version of Max was made available to a select group of users in January 2014, and following the completion of three months of intensive beta testing and patent filings, Max was launched on an invitation-only basis beginning in April 2014. Max opened to the public in September 2014. Ever since, our development team has been hard at work adding new features and support for more banks.

Max is led by a management team with backgrounds in banking, wealth management, and technology and is guided by an esteemed Board of Advisors.

Getting Started

How do I join?

You can join Max here. Enter your name, email address, and telephone number. Then, you can open a new Max Checking account or link your existing checking account; you can then open or link one or more online savings accounts. If you don’t already have online savings accounts, you can use the Max Common Application to open new accounts in as little as 60 seconds. Finally, tell Max to start your first optimization. Thereafter, each month Max proposes how you can optimize your cash allocation, helping you earn as much as possible while keeping your funds FDIC-insured.

You can also download our one-page Setup Guide to help walk you through the process.

What happens after I join Max?

Max works quietly in the background, keeping an eye out for changes in interest rates. By default, once a month, Max’s computers analyze your balances to determine whether your funds could be more optimally allocated among your own accounts. If Max sees an opportunity for you to earn more, or obtain more FDIC coverage, Max proposes a reallocation to you. If you do not adjust, postpone, or reject Max’s proposed optimization, Max sends to your banks, on your behalf, your funds transfer instructions to move your funds between your accounts. Your banks will then execute funds transfers between your accounts in accordance with your transfer instructions.

Max also helps you restore your checking account balance to your desired level each month. You can view your balances at any time from the Max Dashboard, track the status of each optimization, instruct Max to send to your banks, on your behalf, funds transfer instructions to transfer cash back to your checking account with the click of a button, or request additional optimization proposals from Max with our Optimize-On-Demand feature.

All accounts are your own bank accounts, held directly by you in your own name, and you retain direct access to each account outside of Max. You can view all your balances in real-time via the Max Dashboard, visible on any computer or mobile device.

Optimizations and Funds Transfers

How often will Max analyze my accounts to help me earn more?

By default, Max proposes to you an optimization of your account balances monthly. You may change the date of the month on which Max proposes this optimization to you, or suspend Max’s proposed optimizations whenever you wish. You can also use Max’s Optimize-On-Demand feature to request an extra optimization proposal in between scheduled monthly optimization proposals.

What happens to my funds during an optimization?

Max sends your funds transfer instructions, on your behalf, to your banks telling them when you wish to transfer your funds between your accounts in search of the highest yield. During the funds transfer process, the portion of your funds that are being transferred by your banks may be unavailable for 2-–3 days as they move from one bank to another via the ACH network. All funds transfers are executed by your existing banks; Max never takes custody of your funds.

What do I need to do on an ongoing basis?

Beyond initial account setup, you can review Max’s monthly proposed optimizations to determine whether to adjust, postpone, or reject Max’s proposed optimization. Occasionally Max may recommend that you establish additional online accounts at new online banks as your cash balances increase. Max will only support banks on the Max platform which Max believes pay competitively-high interest rates, and that offer a good customer experience. If at any time you wish to change your Max settings, such as how much money you desire to keep in your checking account following each optimization, it’s easy to do so from your computer, tablet, or smartphone.

Can I still access my accounts once I enroll in Max?

Absolutely. You retain direct access to each of your accounts, can withdraw and deposit funds on your own outside of Max, and can change your Max settings at any time from your computer, tablet, or smartphone.

Can Max help me transfer funds between savings and checking?

Yes. Max has an Intelligent Funds Transfer℠ feature. Between scheduled optimizations, you can instruct Max to send funds transfer instructions on your behalf to your banks to transfer money from your checking account to your selection of linked online savings accounts, or from these savings accounts back to your checking account. Max proposes to you the optimal set of your accounts from which to draw the funds, or into which of your accounts to deposit the funds, so that you continue to optimize your cash. All funds transfers are executed by your banks, and occur via the ACH network. There are no incremental Max fees associated with these transfers.

What happens at tax time?

Max includes a helpful feature called Consolidated Tax Reporting. Each online bank will prepare a 1099-INT statement for any accounts that have earned at least $10 in interest during the year. Upon your request, Max will attempt to gather the 1099-INT statements for all of your linked online savings accounts and will deliver them to you by email in a single password-protected PDF file that you can print or forward on to your accountant. Please note that certain banks report all interest-bearing accounts on a single 1099-INT form, in which case your 1099-INT from a bank at which you maintain other accounts may also include information about other checking accounts, savings accounts, or CDs at the bank that are not linked to Max.

How can I donate the incremental interest I earn with Max to charity?

Max has partnered with The Robin Hood Foundation, New York’s largest poverty-fighting nonprofit, to allow Max members to donate a portion or all of the interest they earn with Max directly to Robin Hood’s efforts. Robin Hood is a 501(c)(3) organization and your gift to them is tax-deductible as permitted by law. Learn more about donating directly to Robin Hood through Max.

Do I need a mobile app to use Max on the go?

Max was built with responsive design, meaning that the full functionality of the Max website is available on any mobile device. There is no need to download an app. Simply open www.maxmyinterest.com in your mobile web browser and login as you would normally. You can also create a shortcut in iOS or Android, so that Max will appear as an icon on your home screen.

Supported Banks and Account Types

Which bank accounts are supported by Max?

If you open a Max Checking account, you can link Max to any combination of checking, savings, and brokerage accounts at thousands of financial institutions nationwide. You can also link Max directly to your existing checking account at 18 of the largest banks and brokerage firms in the country, including Bank of America, JPMorgan Chase, Citibank, Wells Fargo, First Republic Bank, USAA, Fidelity (CMA accounts) and Charles Schwab Bank.

You then open/link one or more FDIC-insured savings accounts at leading online banks including: Barclays, Ally Bank, American Express Bank, UFB Direct, LendingClub Bank, BrioDirect powered by Webster Bank, Quontic Bank, and Customers Bank. If you already have online savings accounts, you can link your existing accounts to Max. If you are new to online banking, you can use the Max Common Application to help you open multiple online bank accounts in as little as 60 seconds by filling out a single form.

Checking

Do I have to link my main checking account to Max?

You can link any checking account to Max; it need not be your main transactional checking account. Some members elect to use a separate checking account with Max, such as Max Checking, to manage excess cash separately from their main checking account. Others elect to link Max to their brokerage account, to earn more on the idle cash within their portfolios.

What if I don’t have a checking account at one of the banks that Max supports?

If you don’t have an existing banking relationship with one of the banks that Max currently supports, you can open a Max Checking account in as little as 60 seconds. You can then easily link your existing checking, savings, and brokerage accounts at thousands of financial institutions nationwide to Max Checking, enabling you to earn more across all your accounts. Many Max members choose to use a second checking account (separate from their main checking account) for the purpose of optimizing their excess cash.

Can I tell Max how much I want to keep in my checking account?

Yes. When you link your checking account to Max, we will ask you how much money you prefer to keep in your checking account. Max takes this Target Balance into account when it proposes an optimization for your accounts, such that at the completion of each proposed optimization, your checking account balance should equal your Target Balance. Should your checking account balance exceed your Target Balance at the time of a proposed optimization, Max will propose you sweep your excess cash into your online savings accounts; if your checking balance is lower than your Target Balance, Max will propose you move funds from your online savings accounts back into your checking account. Should your needs change, you can adjust the Target Balance for your checking account on your Profile Page under the Linked Accounts heading. We recommend setting a Target Balance that exceeds your typical monthly cash needs or minimum balance requirements, since Max’s quarterly membership fee will be deducted from your checking account.

Can I change my checking account after joining Max?

Yes. You can change your checking account at any time. Login to Max, click on the gear icon next to your linked checking account and follow the instructions on screen to de-link your existing checking account. You will then have the option of linking one of your existing checking accounts or opening a new Max Checking account.

What if my spouse and I maintain separate bank accounts?

If you and your spouse keep your assets separate, you can each establish your own Max account, and you and your spouse can open two sets of online bank accounts – one for you and one for your spouse. Then link your online savings accounts to your checking account, and link your spouse’s online savings accounts to his/her checking account. This will avoid commingling of assets while ensuring both of you are optimizing the returns on your cash.

What if my spouse and I have joint accounts?

If you and your spouse maintain joint accounts, you can share one Max membership in either one of your names. You and your spouse can open joint online savings accounts and link them to your joint checking account, and then to Max. You and your spouse opening joint savings accounts at all eight online banks supported on the Max platform will enable you and your spouse to avail yourselves of up to $4 million of FDIC coverage for the joint accounts.

Note: Your and your spouse’s names should appear in the same order on each of your joint accounts.

Given the current number of online banks supported on the Max platform, you and your spouse can obtain up to $8 million of FDIC coverage by opening three Max accounts (and corresponding sets of online savings accounts), one for each spouse and a third jointly. This method provides FDIC coverage up to $2 million for each individual plus $4 million for the joint accounts, for a total of $8 million. Note: If you elect to establish multiple Max accounts in order to maximize FDIC coverage, we strongly recommend that you use a different checking account for each Max account.

How does Max protect against overdrafts?

Max takes into account both the total balance and available balance in your bank accounts when determining Max’s proposed monthly optimization. As a result, Max’s monthly proposed optimization should never cause an overdraft.

With Max, the manner in which you interact with your existing checking account remains unchanged. This means that if you write a check that exceeds your checking account balance (and you don’t have a backup line of credit with your bank) then you would run the risk of bouncing a check or creating an overdraft situation, just as you would in the absence of Max. As part of its optimization calculation, Max includes a feature that helps you restore your checking account to your specified Target Balance each month.

Savings

How many online savings accounts should I have?

To ensure your deposits can be fully FDIC-insured, you should link at least one online savings account for every $250,000 of cash you wish to optimize. The more accounts you link, the more flexibility Max will have in helping you earn the highest yields. You may open or link additional online savings accounts at any time.

How can I maximize FDIC insurance coverage?

Individuals can obtain up to $2 million of incremental FDIC insurance coverage by opening online savings accounts at the eight online banks supported on the Max platform, and couples can obtain up to $8 million of incremental FDIC insurance coverage by opening a combination of individual and joint accounts at each of these online banks. For members who need more FDIC insurance coverage, we also have a partner solution with The American Deposit Management Co. that can deliver up to $100 million of FDIC insurance coverage per tax ID. You can learn more here.

Are there any fees associated with the transfers between my banks?

Max does not charge any incremental fees for sending your transfer instructions to your banks on your behalf. None of the online banks supported on the Max platform impose any ACH transfer fees either. Please note that some online banks may charge fees if you request a wire transfer outside of Max.

Are there limits on the number of transfers that I can make each month?

Certain of the online banks supported on the Max platform impose on savings accounts a limit of 6 outbound transfers per month from the savings account (there is no limit on the number of inbound transfers.) Max’s proposed monthly optimization is designed to propose no more than 1 outbound transfer per month from each bank.

Can I override the deposit limits for my savings accounts?

Yes. By default, Max assumes that at the completion of each optimization, you desire to have no more than $249,500 in each online savings account (this leaves a $500 cushion below the current FDIC insurance limit of $250,000, so that accrued interest can also be protected). If you indicate that you have joint accounts, Max targets keeping your balances below $500,000 per joint account. You may change this maximum balance to be higher or lower than the pre-set default by selecting the “Custom” FDIC Coverage option on your Max Dashboard, and then clicking on the gear icon next to each savings account to adjust the settings for each bank. Then click “Save Your Settings” to confirm the change.

Note: FDIC insurance is provided by your banks, not by Max. If you increase your per-account limits above the FDIC insurance limit, your funds may be at risk in the event of a bank failure.

Other account types

Can I use Max for my business or commercial accounts?

Max currently serves individual and joint accounts as well as revocable trusts. We have an arrangement with The American Deposit Management Co., a firm that serves business and commercial accounts, including nonprofits and more complex trusts. Learn more about using ADM’s service to gain more yield and FDIC insurance for your institutional accounts here.

Does Max support trust accounts?

Support for trust accounts varies by bank. UFB Direct, American Express Bank, and Ally Bank permit clients to designate accounts as held directly in the name of a revocable or living trust. UFB Direct, Barclays, Ally Bank, and LendingClub Bank permit you to specify a revocable or living trust as a Payable On Death (POD) beneficiary by contacting the bank or specifying the trust as a beneficiary on the bank’s website. Webster Bank does not support trusts as POD beneficiaries at this time. More information is available via the online bank websites or by contacting their customer support staff. FDIC coverage of trust accounts is detailed on the FDIC’s website for trusts. Refer to our Support for Trust Accounts guide for additional detail.

Online savings banks generally do not support more complex trusts, such as irrevocable trusts, as they consider them to be commercial accounts. Max is able to serve complex trusts and commercial accounts through our arrangement with The American Deposit Management Co.

Please contact Max Member Services if you have further questions regarding support for trust accounts. We suggest that you consult your attorney or qualified estate planning professional before establishing a trust account or designating an account as a POD account.

Security and Privacy

How secure is Max? How does Max protect my privacy?

Max never takes custody of your funds, and has been tested by the same leading software security consulting firm that consults for 19 of the 20 largest banks. Max also has strict privacy policies and does not accept advertising or sell member information to third parties. Read about the extensive measures we’ve taken to protect your privacy and the security of your accounts.

How safe is my money and my data?

Max was designed from the ground up with security in mind, and has been analyzed and tested by leading experts in cybersecurity. Max uses banking industry-standard 256-bit EV SSL encryption, custom database architecture and other security techniques to safeguard your information. All passwords are encrypted immediately and cannot be accessed by Max personnel, and Max disassociates your financial data from your identity, to preserve anonymity. The overall design of Max also provides additional safeguards to help ensure that your banks move your funds only between your own accounts, via funds transfers executed by your banks. Max never takes custody of your funds, and access to your Max account is protected by Multi-Factor Authentication.

To learn more about how we keep your data private and your accounts secure, click here.

Is Max beholden to special interests?

No. Max is not affiliated with any bank or brokerage business. Max’s interests are aligned with those of its members.

How does Max make money?

Max charges a membership fee, which is calculated as a fixed percentage of cash being optimized in any given quarter to help cover operating costs and investments in new technologies. Max also charges banks a flat fee to provide and maintain the software needed for the banks to be supported on the Max platform. Max does not accept advertising, Max does not accept payments per click, account, or dollar of deposits, Max does not collect any spread or scrape on deposits, and Max is not incentivized to prioritize any one bank over any other bank. Max’s proposed optimization is guided by which banks are offering the highest yield each month. In this regard, Max’s interests are aligned with those of its members.

Max does not bombard you with advertisements or sell your sensitive personal data. Refer to our Privacy Policy for more detail on how we safeguard your personal data.

Can I choose to share my Max account with my financial advisor?

If you wish to share read-only access to your Max account with your financial advisor, you can do so by adding your financial advisor’s name and email address on your Profile page. Your advisor will then be able to see up-to-date balance information for each of your linked accounts, but will not be able to link new accounts, send transfer instructions to your banks, or take any other action on your behalf.

What if I have other questions?

Max is eager to answer any other questions you might have. Please contact us.